Please allow 48-72 business hours for a response from the Helpdesk.If submitting a ticket DO NOT include your password.
Fans can definitely customize their own books!
Each event sets the number of photos a fan can add to a book. Once you have selected your event, and the size book you want, you will see a Your Photos section. Next to Your Photos, you will see how many photos you can add. It may look something like this (0/20 Photos), telling you how many photos you have added of the allotted number.
Once you add your photos and determine all appear as you want them to, you can select the "Upload Photos and Checkout" button.